Our Mission & Philosophy
We want our business relationships to be partnerships that Last through the ever-changing marketplace of the food and convenience industry
Convenient Store Services has two base components that are the reasons for our success: providing and distributing high quality products and servicing our customers with the highest degree of support, efficiency and accuracy. Simply stated, it is our mission to be the best distributor of exceptional products and services to the customers within our distribution territory. We believe that our mission can best be accomplished by providing value to our affiliates through competitive pricing, offering a wide variety of product selection and mix, ensuring quality performance by our team, keeping our focus on meeting the service needs of each individual customer and providing a convenient way of doing business with our company. We recognize that the expectations of our customers are based on excellence in distribution and customer satisfaction. Our philosophy can be summarized in one statement: “If we don’t take care of the customer, somebody else will”. We stake our reputation to do our best to operate on the principles and values of honesty, fairness, integrity, passion and commitment and we emphasize the urgency among our company associates in providing products and services that exceed customer expectations. The complete satisfaction of our customers is the driving force of our operation.
The Convenient Store Services’ name is recognized in the four-state area as representing years of constant and unwavering consistency and our relentless desire to excel. Just as our company motto states “Where Service Begins”, Convenient Store Services’ objective is to continually look at ways we can better serve you through advances in technology, new product offerings, better ways to merchandise your current products, supply information through reporting tools, learn from past history and prepare for upcoming market trends to ensure a strong and profitable retail customer. We believe that through our partnership you will be able to take advantage of sales and marketing tools to showcase and merchandise your products and position you business to meet the demands of your customers. We don’t just want to sell you a product, but we want to give you the tools you need to enhance your bottom line. We will go the extra mile to serve you and we take pride in going above and beyond what is necessary to make sure that you are successful. With our wide selection of product lines matched with our related services and support we want you to feel confident that Convenient Store Services has the ability and the resources to help you grow and prosper in this competitive industry and marketplace. You can be assured that we will do what it takes to earn your patronage and trust and build a lasting relationship with you.
We are committed to building lasting relationships with our customers. That commitment is reflected in our professional, courteous and efficient team of employees. We have built our business by offering our unwavering support and depth of services you can depend on to grow your business. We understand that lasting relationships are not secured in a single day but they are established and built through daily actions and interactions over time. We want our business relationships to be partnerships that last through the ever-changing marketplace of the food and convenience industry. Strong customer, supplier and employee relationships are at the core of our company’s foundation of success and satisfaction. We know that the only way these relationships last is through the integrity of our words and actions. Each team member has a “Personal Responsibility In Daily Endeavors” (P.R.I.D.E.) and a commitment to embrace change and keep all systems moving forward as we adapt to this changing environment. We pledge to our customers to always give the best of ourselves and to challenge ourselves daily to match our words with the performance that must follow. We recognize the importance that it takes from our staff and the tremendous effort needed to provide the best in superior service and quality. Every employee is encouraged and challenged to put the customer’s needs at the top of their priority list. Our management team emphasizes the fact that every team member is a facilitator to help our customers grow with the times and that it takes the highest level of dedication, trust and vision to bring a level of uncompromising service and unparalleled satisfaction.
It is with our utmost sincerity and effort that we aim to deliver exceptional quality and competitively priced products at a superior standard of service to our customers. We pledge to provide our customers with our best in creativity and ingenuity in marketing and merchandising to develop and ensure strong and profitable retail customers. Our vast selection of convenience products, our innovative technology and our responsive customer service are all designed to support our customer’s continued growth in sales and profits. We cater our services to you. With our knowledgeable and courteous personnel, a dedicated phone line to 24-hour-a-day ordering convenience for our customer, our extensive order guide giving our customers a complete list of products offered, dependable next-business-day scheduled deliveries to an area covering approximately 175 miles from our Carthage, MO location, and numerous other value-added services to our affiliates, we are confident that our ability and flexibility will help your business become more successful and prepared for future growth. Our easy-to-use internet customer service website will also allow our customers real-time access to history reporting, item information, accounts receivable history, order and pricing information as well as many other useful and helpful self-service tools giving our customers information at their fingertips anytime or anywhere at their own convenience.
We would like the opportunity to prove to you that our personal support and unsurpassed services, our expertise and high quality product mix and our marketing and merchandising strategies will effectively work for you to help grow and build your business to be more successful and profitable. Whether you are opening a new retail store or if you are searching for a new supplier, we invite you to contact us with your questions and inquiries and we will be happy to discuss what Convenient Store Services can do for you.
