Credit & Return Policy

Credit Adjustment & Return Policies/Procedures

  1. Defective/Damaged Goods, Errors with Order: Defective and damaged goods and order errors (i.e. shortages, mispulls, filling errors, or errors caused by your warehouse) from the current day’s delivery must be reported to CSS no later than the end of the next business day. Customer must inspect goods upon delivery and note any deficiencies with the delivery, otherwise Customer is acknowledging that all goods were received in good condition. Receipt of delivery is acknowledged by Customer’s signature on the invoice.
  2. Cigarettes and Tobacco: At time of delivery, the total cartons of cigarettes and the total rolls of rolled tobacco are physically verified at the store location with the CSS driver. Receipt of the total cartons and rolls is acknowledged by the Customer’s initials at the time of delivery. Any discrepancies found after delivery must be reported to CSS for credit adjustments, tracking purposes and inventory control purposes.
  3. Customer Misorders: After the Customer’s order has been delivered to the Customer location and receipt of delivery has been acknowledged and the Customer has determined that a product was ordered in error, the product that has been misordered may be picked up for return.
  4. Extra Merchandise: If extra merchandise has been delivered to Customer’s location (due to a filling error) and the Customer has elected to keep the item, the Customer is asked to report this product to CSS. You will then be billed at the current order price for the item kept. If the Customer elects to return the item to the warehouse, the Customer needs to report this discrepancy to the Customer Service Rep at CSS to note the item for return and to authorize the CSS driver to pickup on the next delivery. No Credit will be issued for the returned item.
  5. Item Returns for Pickup: For all items delivered to the Customer on previous shipments, prior to the next delivery, all returns should be placed in a designated area. All items designated for return must be reported to CSS and a pickup notice must be written prior to the next delivery in order for the CSS driver to be authorized to pickup any product at that time. The CSS driver and the store representative will check the paperwork and product for accuracy at the time of delivery. Returned items must be in the original sell unit packing. The Return Policies and Procedures and Credit Adjustment Policies listed below are to be used in order to determine the correct amount of credit applicable.
    1. All resellable frozen product authorized for return must remain frozen in order to receive credit for the product. Out-of-Date frozen and cooler items are not qualified as guaranteed product by the manufacturer. Thus, no credit will be issued for any Out-Of-Date frozen and cooler items. Any short-dated product received at time of delivery must be reported to CSS by the next business day after delivery of items for consideration of return to warehouse.
    2. In order to receive credit for any qualified items, the product must: a) be in the original unopened packaging, i.e. unopened cases, boxes, etc. and b) no price tags are to be attached to the packaging.
    3. All candy, snacks and cookies are 100% guaranteed by the manufacturer. All other grocery items are 50% guaranteed by the manufacturer. In order to receive the credit allowed, items may only be picked up by a CSS representative once the product has become Out-Of-Date. Any good sellable product should be worked in the Customer’s store for sale. Good sellable items are not authorized to be picked up by the CSS representative.
    4. All cigarette items must be approved by the manufacturing company representative for return to the warehouse. Any cigarettes found to be in date and undamaged cannot be returned to the manufacturer. The cigarette rep must report to CSS any items designated to be picked up from the Customer and returned to the warehouse.
    5. All Cigarette and Tobacco Promotional Sales are final. The promotional sales are an agreed upon contracted sale between the Manufacturer and the Customer. No returns are allowed on these customer sales. If you have any questions or concerns about any promotion sales, please contact your cigarette or tobacco representative prior to delivery of this product. These items are pre-booked by the cigarette and tobacco companies and customer purchases are assigned to CSS before any product is received by your CSS warehouse. If you need help in contacting your manufacturing rep, please call the office and we will try to assist you.
    6. All Special Order Items booked through the manufacturing rep are not qualified as guaranteed products.
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